Refund policy

We stand behind every piece with a 30-Day Quality Guarantee. If your item arrives faulty, damaged, incorrect, or not as described, we will remake it or refund you in full — including personalized and custom items. Just contact us within 30 days of delivery at info@hiddenforever.com with your order number and a photo, and we will make it right.

Change-of-mind returns
For non-personalized items, you may request a return within 30 days of receiving your order. To be eligible, the item must be in the same condition that you received it — unworn, unused, and in its original packaging — along with proof of purchase. To start a return, contact us at info@hiddenforever.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Personalized & custom items
Because personalized and custom items (such as photo-projection jewelry made with your image) are produced to order specifically for you, they cannot be returned for change-of-mind reasons. This does not affect your statutory rights: if a personalized item arrives faulty, damaged, incorrect, or not as described, it is always covered by our 30-Day Quality Guarantee above and we will remake or refund it.

Damages and issues
Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Gift cards cannot be returned.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return non-personalized items within 14 days, for any reason and without justification. The item must be in the same condition that you received it — unworn, unused, and in its original packaging — with proof of purchase. Personalized and custom items are exempt from this cooling-off right under EU consumer law, but remain fully covered by our Quality Guarantee if they arrive faulty or not as described.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember it can take additional time for your bank or card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@hiddenforever.com.