For best results, please follow our handy guide below when choosing a photo to upload. We use the exact image uploaded to create your artwork, so please only choose images you are happy for us to use.

What works best...
Taken at eye level  Pet is well Lit  Good distance	Photo is sharp  Not a screenshot  Is a headshot

What may not work as well...
Taken far away  Not a headshot  Face is obstructed	Too dark or too bright  Photo is Blurry  Low resolution

Every piece is handmade to order and shipped internationally, with free shipping and tracking on every order. As a general guide, most orders to the United States arrive within about 10–14 days: production typically takes 3–5 working days, followed by international shipping and delivery. You can also find an estimated time on each product page. During busy periods such as holiday seasons, please allow additional time.

Tracking numbers and links are sent to you by email after your order ships. We often add your tracking number early, before the item has finished production, so you can follow the process from the moment it is handed to the courier. To track your order, log in to your account and view your order status.

Please note that delivery times are estimates based on recent deliveries and are not guaranteed dates. We do our best to keep shipping running smoothly. If your order is significantly delayed, lost, or arrives damaged, please contact us at info@hiddenforever.com and we will make it right.

If you wish to make an adjustment to your order or details, please do so within 6 hours of placing your order. After that we may have already begun production or dispatch, and we cannot guarantee the change will be made — this is because we try to get your items to you as quickly as possible. Thank you.